PS5 Games – high ping and constant lag on brand new spectrum community wifi – help!
howdy folks, i hope you geniuses can solve what me and a spectrum tech have been unable to so far… I’ll try to keep it short.
moved into a brand new apt last month, just built, first one living in the unit. spectrum has a deal with the property in which they force tenants to pay $75 a month for their “community wifi” package, which is supposed to be 300/300 mbit with up to 3 cable boxes. I’d rather have my own modem and use my router, as I’ve done at other houses and apts I’ve lived in, but to do so I’d have to purchase a separate personal plan and would end up double paying. so i said ok we’ll see how this turns out…
from the get-go there were speed issues, and when i loaded up apex legends on my new laptop i noticed rubber banding every few seconds, even though the ping would be normal (30-50). also, when playing CS it would spike/hiccup every minute or so, and the ping would momentarily shoot way up. on top of all this, every single game i tried to play on BOTH my PS5 and PS4 would have ping from 300-1000 (not a typo, you read that correctly), steady, never going lower. this is only while connected via wifi…i tried apex, fortnite, GTA5, COD, etc. all are unplayable.
fast forward about a month as i left for an extended work trip… upon returning i tested everything again and noticed everything was the same. low speeds when running speed tests on any device (i was maxing out at about 85-90 mbit both ways on all devices), and the ping in every game was still unplayable. i called and they sent a tech out today. he opened up the WAP installed in the ceiling and noticed one of the Ethernet cables had a cut twisted pair. he patched it and said “all done”. we did some testing before his fix and found that when my devices were connecting to one of the WAPs on channel 157 5ghz, the speeds were better, but when connecting to channel 48 (the one in my unit, he thinks) they were at that 85-90 mbit level. after his fix, it seems as if speeds are better and in line with where they should be. for some reason my devices go back and forth between catching into whichever WAP is on channel 157, and the one on channel 48, which he thinks is the one in my unit. given my close proximity to that one (48), i should always connect to it, but he explained that the radio power levels can sometimes be wonky in new installations as they just set every WAP to “max”… not sure if that’s true or not but in any case I don’t care which channel/WAP I connect to as long as it works.
to add to the confusion, we tested the speeds and ping when plugging my devices into the single LAN jack the unit has installed in the living room… both before and after his fix i am getting as much as 950 mbit both ways! almost a gig! he said this shouldn’t be happening as all ports should be capped at 300 as that’s the plan we’re given. in addition, when testing games on both my laptop, PS4 and PS5 plugged into the LAN, they run perfectly. high speeds and zero rubber banding, ping in all games at the usual 30-40 (fortnite, apex, CS, etc). i have run multiple tests and all devices function perfectly when connected via LAN.
all that being said, it seems there is a problem strictly with the wifi implementation in my unit, and possibly the building/complex as a whole. if i had more than 1 LAN port and/or could install my own router into that jack, id do it and call it a day. also if i could opt out of the community wifi and simply pay for my own personal plan and use a modern/router, i would.
can someone smarter than both me and the spectrum tech shed light on this? in summary, all devices work fine on the single LAN jack from the living room wall, but all lag/stutter with as much as 500-1000 steady ping (PS5 and PS4 games hold the high ping, PC games seem to maintain a low ping but all rubber band and/or hitch every few seconds, causing a spike). even after he fixed the cut twisted pair in my WAP the issues remain exactly the same.
this is long, wordy, and probably confusing, and at this point I’m willing to pay someone here or elsewhere to attempt to diagnose the problem. the issue is not with my hardware, it’s not with the internet connection as a whole given that LAN speeds are good and ping is low on all devices. it’s 100% an issue with how they set up the wifi. and no, this is not a case of “yeah sounds like typical managed wifi, you should expect slow speeds and higher ping”…. this is 500+ steady ping in every game on consoles, consistent and predictable massive lag spikes every minute on PC games, rendering this brand new $3000 lenovo legion 7 with a 3080 unusable, not to mention my PS5 AND PS4…..I’m guessing there is some kind of bad hardware or incorrect wiring/implementation, and they aren’t aware of it because all they see on the back end is that the connection is up and functional.
any input is appreciated. I’m going to call them back tomorrow and get another tech out. i can take pictures of the equipment in my unit, post screen shots of diagnostics, or anything to aid in the process. if spectrum refuses to fix I’m going to break my lease as all my devices are being rendered useless and they’re charging me $75 a month for a plan that i don’t want and doesn’t work.