NORFOLK, Va. – It has now been over per week since some residents on the John Knox Towers in Ghent have gone with out a working landline.
The general public who dwell listed here are 55 or older.
“I am a coronary heart artery disease patient. I also suffer from chronic depression,” stated George Shields.
Shields’ severe well being situations require him to put on a Life Alert bracelet. In an emergency, a easy push of a button will join him to a dispatcher via his home telephone.
Shields pushed the grey button and, “Please check telephone connection” was the message popping out of the receiver.
He at the moment has no connection. He says his Verizon landline has been disconnected since November 20.
“It’s very harmful. It’s very scary,” stated Shields.
We tried calling his line; you get a busy dial tone.
“That may be very miserable,” he provides.
Shields reached out to Information three Friday morning for assist, and anchor Jessica Larché reached out to Verizon for solutions.
In chat messages, the telephone firm says that Shields is a part of a “group outage ticket.”
He’s not alone. His 97-year-old neighbor down the corridor, Charles Ballard, has the identical challenge.
“We’re victims right here,” says Ballard, who has been blind for 20 years. “It’s frightening, to say the least,” he provides.
He can’t make outgoing calls, however he depends on incoming calls from folks like his niece, who was visiting once we arrived.
She additionally made calls to Verizon.
“They said it was a bad coil in a manhole and that they didn’t have a replacement, so that was a holdup. They had to order one, and they are waiting for one to come in.”
Verizon tells us the difficulty is predicted to be resolved by 9 p.m. on November 30.
Ballard says Verizon ought to’ve simply stored them within the loop.
“It just feels like you are not wanted somewhere,” he provides.
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The residents of John Knox Towers inform us there may be hardly anybody on the entrance desk. So, within the case of an emergency, they can not use the workplace telephone.
We referred to as the property administration group, Lawson. They’re closed for the vacation.