Bigpond Webmail: Access your Telstra Bigpond email Account

Are you struggling with the Telstra Bigpond Webmail login process? Look no further! In this comprehensive guide, we will walk you through the simple steps to access your Bigpond Webmail account hassle-free.

Telstra Bigpond Webmail is a Australia used email platform that offers a secure and convenient way to send, receive, and manage your emails. Whether you are a new user or have been using Bigpond Webmail for years, our guide will assist you in navigating the login process effortlessly.

From finding the login page to resetting your password, we’ve got you covered. Our step-by-step instructions will help you overcome any hurdles and ensure a seamless login experience. By the end of this guide, you will have the confidence to access your Telstra Bigpond Webmail account with ease, saving you valuable time and frustration.

Don’t waste another moment struggling with the Telstra Bigpond Webmail login. Let’s get started and simplify your email management experience today!

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What is Telstra Bigpond Webmail?

Telstra Bigpond Webmail is an email service provided by Telstra, one of Australia’s leading telecommunications companies. It allows users to send, receive, and manage their emails through a web-based interface. With Bigpond Webmail, you can access your emails from anywhere with an internet connection, making it a convenient option for both personal and professional use.

Telstra Bigpond Webmail offers a range of features and benefits that make it a popular choice among users. From a user-friendly interface to advanced security measures, Bigpond Webmail provides a seamless email experience. Whether you are an individual, a small business owner, or part of a larger organization, Telstra Bigpond Webmail has the tools and functionalities to meet your email needs.

Why use Telstra Bigpond Webmail?

There are several reasons why you should consider using Telstra Bigpond Webmail for your email needs. Here are some of the key advantages of choosing Bigpond Webmail:

  1. Reliability: Telstra, being a reputable telecommunications company, ensures a reliable email service. With Bigpond Webmail, you can expect minimal downtime and a smooth email experience.
  2. Security: Telstra takes user security seriously. Bigpond Webmail offers robust security features such as spam filters, virus scanning, and encryption, ensuring that your emails and personal information are protected.
  3. Convenience: With Bigpond Webmail, you can access your emails from any device with an internet connection. Whether you are using a computer, smartphone, or tablet, you can stay connected and manage your emails on the go.
  4. Storage: Telstra provides generous storage space with Bigpond Webmail, allowing you to store a large number of emails and attachments without worrying about running out of space.
  5. Integration: Bigpond Webmail seamlessly integrates with other Telstra services, such as broadband and mobile plans, making it a convenient choice for Telstra customers.

These are just a few of the reasons why Telstra Bigpond Webmail is a popular email service. Now that you understand the benefits, let’s dive into the process of setting up your Bigpond Webmail account and accessing the login page.

How to Create Telstra Bigpond Webmail account ?

Creating a Telstra Bigpond Webmail account is actually not possible anymore. Telstra Bigpond email services were retired in 2016 and transitioned to Telstra Mail. So, you can’t create a new account specifically under the “Bigpond” brand.

However, you can create a new Telstra Mail account which offers similar features and functionality as the old Bigpond Webmail. Here’s how:

1. Sign up for a Telstra service

To create a Telstra Mail account, you need to be an active Telstra customer. This could be through subscribing to any of their internet, mobile, or home phone plans.

Creating your Telstra ID is straightforward and only takes a few minutes. Here’s how you can do it:

Bigpond Webmail: Create my Telstra ID | FintechZoom
Create my Telstra ID –

Option 1: Through My Telstra App:

  1. Download the My Telstra app (available for Android and iOS) if you haven’t already.
  2. Open the app.
  3. Tap on “Sign in” or “Create Account.”
  4. Choose “Create my Telstra ID.”
  5. Enter your information: You can use your Telstra mobile number, landline phone number, or account number, along with your date of birth.
  6. Create a strong password. Make sure it’s a combination of lowercase, uppercase letters, numbers, and symbols.
  7. Review and confirm the details.
  8. Click “Create ID.”

Option 2: Through the Telstra ID Registration website:

  1. Go to the Telstra ID Registration website:
  2. Click on “Create my Telstra ID.”
  3. Choose your preferred verification method: Telstra mobile number, Telstra landline phone number, or Telstra account number.
  4. Enter your chosen verification number and date of birth.
  5. Create a strong password.
  6. Review and confirm the details.
  7. Click “Create ID.”

Once you’ve created your Telstra ID:

  • You can use it to sign in to My Telstra, Telstra Mail, and other Telstra services.
  • Remember your username (which is your email address) and password.
  • Keep your contact information and password updated for security purposes.

2. Access My Telstra

Once you’re a Telstra customer, you can access My Telstra, the online portal for managing your account. You can sign in or create an account at

3. Add a Telstra Mail account

In My Telstra, navigate to “Profile” and then “Manage your profile.” Under “Account Settings,” select “Manage mailboxes.” Click “Add New Mailbox” and follow the instructions to create your Telstra Mail account.

4. Set up your Telstra Mail

After creating your account, you can access your Telstra Mail through two ways:


  • Your Telstra Mail address will end in “” instead of “”
  • You can use the same login credentials (email address and password) for your Telstra Mail as you do for My Telstra.
  • Telstra Mail offers all the features you’d expect from a modern webmail service, including email organization, spam filtering, and mobile app access.

Accessing Telstra Bigpond Webmail login page

To access the Telstra Bigpond Webmail login page, follow these steps:

  1. Open your web browser: Launch your preferred web browser on your computer or mobile device.
  2. Go to the Telstra website: Enter the Telstra website URL ( in the address bar and press Enter.
  3. Navigate to the Bigpond Webmail page: Once on the Telstra website, look for the “Email” or “Webmail” section. Click on it to access the Bigpond Webmail page.
  4. Enter your login credentials: On the Bigpond Webmail page, you will find a login form. Enter your email address and password in the respective fields.
  5. Click on “Log in”: After entering your login credentials, click on the “Log in” button to proceed.

If you have entered the correct login credentials, you will be redirected to your Telstra Bigpond Webmail account, where you can access your emails and manage your account settings. However, if you encounter any issues during the login process, don’t worry. We will cover some common troubleshooting steps in the next section.

Troubleshooting Telstra Bigpond Webmail login issues

Sometimes, you may experience difficulties logging in to your Telstra Bigpond Webmail account. Here are some troubleshooting steps you can try to resolve login issues:

  1. Double-check your login credentials: Ensure that you have entered your email address and password correctly. Check for any typos or mistakes.
  2. Reset your password: If you can’t remember your password or suspect that it has been compromised, you can reset it by clicking on the “Forgot password” link on the login page. Follow the instructions to reset your password and regain access to your account.
  3. Clear your browser cache: Clearing your browser cache can help resolve login issues caused by cached data. Go to your browser settings and find the option to clear your cache. Once cleared, try logging in again.
  4. Disable browser extensions: Some browser extensions or plugins may interfere with the login process. Temporarily disable any extensions or plugins and attempt to log in again.
  5. Try a different browser or device: If the login issue persists, try accessing your Bigpond Webmail account using a different web browser or device. This can help identify if the issue is specific to your current browser or device.

If none of these troubleshooting steps resolve the login issue, it is recommended to contact Telstra support for further assistance. Their technical support team can provide additional guidance and help you regain access to your account.

Managing your Telstra Bigpond Webmail account settings

Once you have successfully logged in to your Telstra Bigpond Webmail account, you can manage various account settings to customize your email experience. Here are some key settings you can explore:

  1. Personal information: Update your personal information, such as your name, contact details, and email signature.
  2. Email filters: Set up filters to automatically sort incoming emails into specific folders based on criteria you define. This can help you organize your inbox and prioritize important emails.
  3. Auto-responder: Configure an auto-responder to automatically send a pre-set reply to incoming emails. This can be useful when you are on vacation or temporarily unavailable.
  4. Email forwarding: Set up email forwarding to have your Bigpond Webmail messages automatically forwarded to another email address.
  5. Blocked senders: Manage your blocked senders list to prevent specific email addresses from reaching your inbox.

By exploring and adjusting these account settings, you can tailor your Telstra Bigpond Webmail experience to suit your preferences and needs.

How to Log in to a Bigpond Email Account Using a Third-Party E-mail Client?

Here’s how:

Gather your information

  • Bigpond email address: Make sure it ends in “”, “”, or “”.
  • Bigpond email password: Your regular login credentials for Bigpond Webmail.
  • Server settings: These will depend on your chosen third-party email client. You can find the specific IMAP, POP, and SMTP settings for Telstra email here:

Telstra Mail SMTP settings

Here are the Telstra Mail SMTP settings:

  • Server address:
  • Port: 465 (recommended) or 587
  • Security: SSL/TLS on port 465 (recommended) or STARTTLS on port 587
  • Authentication: Yes
  • Username: Your full Telstra email address (ending in,, or
  • Password: Your Telstra Mail password

Remember, using port 465 with SSL/TLS is the recommended configuration for secure email sending.

Here are some additional resources that you might find helpful: (Telstra Mail) IMAP Web Server Setup

While the email service transitioned to Telstra Mail in October 2023, setting up its IMAP web server is no longer relevant. Instead, you can access your Telstra Mail account through two main ways:

1. Telstra Mail Webmail:

  • Simply navigate to and log in using your Telstra Mail email address and password. This provides a web interface for accessing your emails, contacts, and calendars similar to the old Bigpond webmail experience.

2. IMAP setup in third-party email clients:

  • You can utilize Telstra Mail’s IMAP (Internet Message Access Protocol) settings to access your emails in third-party email clients like Outlook, Thunderbird, or Apple Mail. This allows for syncing your emails across devices and offers more flexibility.

Here are the Telstra Mail IMAP settings for third-party clients:

  • Server address:
  • Port: 993
  • Security: SSL/TLS
  • Authentication: Yes
  • Username: Your full Telstra email address (ending in,, or
  • Password: Your Telstra Mail password

Remember, Telstra recommends using IMAP as it offers two-way syncing and keeps your emails updated across devices.

Configure your third-party email client

  • Open your preferred email client, like Outlook, Thunderbird, or Apple Mail.
  • Locate the “Accounts” or “Settings” section and choose “Add Account” or similar options.
  • Select “IMAP” as the account type for keeping your emails synced across devices.
  • Enter your Bigpond email address and password.
  • Fill in the incoming and outgoing server addresses, ports, and username (usually your full email address) from the Telstra settings page.
  • Enable SSL/TLS encryption for both incoming and outgoing servers.
  • Click “Save” or “Finish” to complete the setup.

Verify and troubleshoot

  • Try sending a test email to yourself.
  • If you encounter errors, double-check your server settings and ensure everything is entered correctly.
  • Some third-party clients might require additional settings or app passwords if you have two-factor authentication enabled on your Bigpond account.

Alternatives to Telstra Bigpond Webmail

While Telstra Bigpond Webmail offers a range of features and benefits, it may not be the ideal choice for everyone. Here are some alternative email services you can consider:

  1. Gmail: Google’s Gmail is a popular email service known for its powerful features, large storage capacity, and seamless integration with other Google services.
  2. Outlook: Microsoft’s Outlook provides a comprehensive email solution with advanced features, excellent integration with Microsoft Office, and a user-friendly interface.
  3. Yahoo Mail: Yahoo Mail offers a simple and intuitive email experience, along with features like disposable email addresses and powerful spam filters.
  4. ProtonMail: ProtonMail is a secure email service that prioritizes user privacy. It offers end-to-end encryption and other privacy-focused features.

When choosing an email service, consider your specific requirements, such as storage capacity, security features, and integration options. Explore different options and select the one that best aligns with your needs and preferences.

FAQs about Telstra Bigpond Webmail

What happened to Telstra Bigpond Webmail?

Telstra Bigpond Webmail services were retired in October 2023 and transitioned to Telstra Mail.

Can I still access my old Bigpond email address?

Yes, you can still access your existing Bigpond email address (ending in,, or through Telstra Mail.

How do I access my Telstra Mail account?

You can access your Telstra Mail account through two main ways:

Telstra Mail Webmail: Go to and log in with your Telstra Mail credentials.

Third-party email clients: Use Telstra Mail’s IMAP settings to configure your email client (like Outlook, Thunderbird, or Apple Mail) for access.

Can I create a new Telstra Bigpond Webmail account?

No, creating new Bigpond email accounts is no longer possible. You can, however, create a new Telstra Mail account.

Do I need a new email address for Telstra Mail?

No, you can use your existing Bigpond email address to access Telstra Mail.

Conclusion and final thoughts

In conclusion, Telstra Bigpond Webmail is a reliable and feature-rich email service that simplifies your email management experience. By following this comprehensive guide, you now have a clear understanding of how to set up your Bigpond Webmail account, access the login page, troubleshoot login issues, manage account settings, organize emails effectively, and ensure the security of your account.

Remember to take advantage of the various features and settings offered by Telstra Bigpond Webmail to customize your email experience and maximize productivity. However, if Bigpond Webmail doesn’t meet your specific requirements, consider exploring alternative email services that better suit your needs.

Don’t waste any more time struggling with the Telstra Bigpond Webmail login process. Follow our guide, simplify your email management, and enjoy a seamless email experience with Telstra Bigpond Webmail today!

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