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Tips for Picking a Debt Relief Company

Aneta Larkins by Aneta Larkins
April 29, 2025
in Debt
0

FintechZoom > Money > Debt > Tips for Picking a Debt Relief Company

Debt, especially credit card debt, can easily become overwhelming. With high interest rates, your balances can increase quickly. No matter how hard you try, it can feel like you don’t make any progress. If that’s the case, it’s time to consider debt relief.

Debt relief companies can help you get out of debt for less. While they can be a welcome solution, finding a trustworthy and reliable agency is key.

What Does Debt Relief Mean?

Debt relief refers to strategies that alter the terms or amount of debt to make it more manageable. There are many forms of debt relief, including debt settlement. The best strategy depends on your situation.

Debt settlement is when a company works with lenders on your behalf to lower the amount you owe. You typically make a lump sum payment, and your lender forgives the remaining debt. Settlement can save you money, but it will damage your credit score, and you may owe income tax to the IRS. 

Reputable companies often have established relationships with major lenders, which can help them secure more favorable outcomes. According to Investopedia, some of the top-rated debt relief companies include National Debt Relief, New Era Debt Solutions, and Freedom Debt Relief.

Who Is Debt Relief Good For?

For debt relief to work, you must have unsecured debt, such as credit card balances, personal loans, or medical bills. Ideally, you are falling behind on payments, have no hope of repaying your debts within five years, and the total amount you owe equals half or more of your earnings.

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Debt relief is a step before bankruptcy. Use it if you struggle to keep up with minimum payments but have sufficient income or cash to settle your debts and pay fees.

Settling debt is not right for everyone. If you have a stable income and a strong credit score, other options, such as debt consolidation, may be less damaging and more cost-effective.

What to Look for in a Debt Relief Company

When choosing a debt relief company, you need to consider how much it will cost, how much you owe, and, possibly most importantly, the agency’s reputation.

Transparency and fees

A reputable company will be upfront about how the process works, what it will cost, and what you can expect. Look for clear, written explanations of their fee structure before signing anything. 

Debt relief companies earn money by charging a performance fee. The fee will be 14% to 25% of the initial or settled debt. For example, if you owe $10,000 and they settle the debt for $5,000, expect to pay a fee of at least $700. 

The cost is not limited to the performance fee. Most companies will also charge a setup fee and a monthly service charge for your savings account.

Type of debt and amount

Not all debts qualify for settlement. These programs are only for unsecured debt. Mortgages and auto loans are secured, and so are not eligible. A reputable company will review the type and amount of debt you carry to determine if settlement is the best option. 

Most programs require a minimum of $10,000 in unsecured debts. A few go as low as $7,500. If you owe less, you’re better off finding a different solution.

Reputation and reviews

Online reviews, customer testimonials, and third-party ratings are essential for gauging a company’s reputation. Review feedback on sites such as Trustpilot, Consumer Affairs, and the Better Business Bureau (BBB).

While every company will have negative reviews, watch out for patterns, especially a lack of communication, surprise fees, or debts not being settled. Asking questions like is National Debt Relief legit? is smart, but don’t stop there. Look for real-world experiences that back up or challenge what the company claims.

Experience and accreditations

A company’s longevity and credentials can reveal a great deal about its reliability. Seek out firms with years of experience in the industry. A less-than-reputable firm will not last long.

Focus on companies accredited by organizations like the American Association for Debt Resolution (AADR) or the International Association of Professional Debt Arbitrators (IAPDA). Membership in these organizations is not a requirement, but it is a good sign. It indicates a commitment to ethical practices and consumer protections.

Check that the person you’re talking to is an accredited debt settlement counselor and not a salesperson. A certified counselor will have your best interests at heart and not simply be looking for a commission. Some states require counselors to be certified, while others do not.

Timeline

Debt relief isn’t an overnight fix. A trustworthy company will give you a realistic timeline for the process. The exact time depends on your debts, interest rates, and how much you can pay each month. Most people are debt-free within 24 and 48 months.

Legal compliance

Finally, ensure any debt settlement company you consider complies with federal and state laws. Make sure they are not on the Federal Trade Commission’s list of people and companies banned from debt relief. 

Also, check that the company is licensed to operate in your state.

Debt Relief Scams to Watch Out For

While legitimate debt relief companies can offer genuine assistance, there are numerous scammers operating in the industry. Here are some common red flags to watch for:

  • Upfront fees: It is illegal for a debt relief company to charge fees before successfully settling at least one of your debts.
  • Guaranteed results: No one can promise specific results. If a company says it can erase your debt completely or settle for “pennies on the dollar,” no matter what, walk away. 
  • Unrealistic promises: A company that promises immediate results or claims your debt can disappear within weeks is lying. If the offer’s too good to be true, it probably is. 
  • Pressure to act fast: Scammers often create a false sense of urgency. A trustworthy company will give you time to ask questions and review your options without pressure.
  • Discouraging contact with creditors: Be wary if a company advises you to cease all communication with your lenders. This tactic can hurt your credit even more.
  • One-size-fits-all approach: Everyone’s debt and financial situation is different. A legitimate company will offer a customized plan tailored to your needs.
  • Contact you first: Legitimate companies wait for you to make the first move. If you receive an unsolicited phone call or email, avoid doing business with that company.
  • Stop debt collectors: Debt relief companies cannot stop debt collection calls or lawsuits.

Conclusion

Debt relief can fix overwhelming debt, but explore other options before you go this route. Consult with a certified credit counselor or explore consolidation loans. Contact your creditors directly and attempt to negotiate an affordable payment plan. There are plenty of ways to manage debt that are less damaging to your credit and still effective.

If you decide that debt settlement is the best route for you, choosing the right company is critical. Do your homework, ask questions, and look for accreditations. When working with a reputable and trustworthy company, debt relief can give you a fresh financial start.

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Aneta Larkins

Aneta Larkins

Aneta is a staff writer covering money content, including personal finances, savings accounts, taxes, loans, mortgages, credit cards, interest rates and insurances for FintechZoom. Contact: [email protected].

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